Twilio Status · History · Incident #138142

RESOLVED

SMS Delivery Delays from Twilio to H3G United Kingdom

Minor · Started Sep 17, 2026 · 2:43 AM

  • Duration

    6h 37m

  • Severity

    Minor

  • Detection lead

  • User reports

Summary

SMS Delivery Delays from Twilio to H3G United Kingdom

The incident has been resolved and SMS delivery from Twilio to H3G network subscribers in the United Kingdom is operating normally.


  • Started

    Sep 17, 2026 · 2:43 AM

  • Resolved

    Sep 17, 2026 · 9:20 AM

  • Duration

    6h 37m

  • Severity

    Minor

Event timeline

How this incident unfolded

  • Investigating

    Sep 17 · 2:43 AM Twilio

    Twilio customers may be experiencing SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  • Investigating

    Sep 17 · 3:43 AM Twilio

    Twilio customers may be experiencing SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  • Investigating

    Sep 17 · 5:49 AM Twilio

    Twilio customers may be experiencing SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

  • Monitoring

    Sep 17 · 7:16 AM Twilio

    We have observed a recovery in SMS delivery from Twilio to H3G network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  • Resolved

    Sep 17 · 9:20 AM Twilio

    The incident has been resolved and SMS delivery from Twilio to H3G network subscribers in the United Kingdom is operating normally.

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