Service Degradation Affecting Zoom Chat Compose and SMS Summarisation with AI Companion

Summary

Service Degradation Affecting Zoom Chat Compose and SMS Summarisation with AI Companion

This incident has been resolved and the affected services have been restored.

• Started

  Oct 16, 2026 · 11:10 PM

• Resolved

  Oct 16, 2026 · 11:56 PM

• Duration

  46m

• Severity

  Minor

• ◐

  Investigating

  Oct 16 · 11:10 PM Zoom

  We are currently investigating a service degradation affecting Zoom Chat Compose and SMS Summarisation with AI Companion. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

• ◆

  Identified

  Oct 16 · 11:13 PM Zoom

  We have successfully identified the root cause of a service degradation affecting Zoom Chat Compose and SMS Summarisation with AI Companion. Our team is actively working on a resolution and we will keep you informed with timely updates as progress is made. Thank you for your patience.

• ◉

  Monitoring

  Oct 16 · 11:16 PM Zoom

  A service degradation affecting Zoom Chat Compose and SMS Summarisation with AI Companion has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

• ✓

  Resolved

  Oct 16 · 11:56 PM Zoom

  This incident has been resolved and the affected services have been restored.