Service comparison

ActiveCampaign vs. Customer.io

ActiveCampaign vs. Customer.io: uptime, incident frequency and resolution times, head-to-head.

Last 90 days · 17 incidents total · From each provider's official status page

Head-to-head

90-day summary

ActiveCampaign

activecampaign.com

Online
- 90-day uptime
  
  97.83%
- Incidents (90d)
  
  10
  
  7 major · 3 minor
- Median resolution
  
  2h 17m
- Longest incident
  
  24h 41m
View status page →
Customer.io

customerio.com

Online
- 90-day uptime
  
  99.84%
- Incidents (90d)
  
  7
  
  1 major · 6 minor
- Median resolution
  
  26m
- Longest incident
  
  1h 19m
View status page →

Uptime over time

Availability across windows

Window	ActiveCampaign	Customer.io	Δ
Last 24 hours	100.00%	100.00%	0.00 pp
Last 7 days	94.51%	99.76%	-5.25 pp
Last 30 days	98.22%	99.94%	-1.72 pp
Last 90 days	97.83%	99.84%	-2.01 pp

Uptime is the share of each window with no incident open on the provider's official status page. Δ is percentage-point difference (ActiveCampaign minus Customer.io). Higher is better.

Incidents 90-day

Severity breakdown

ActiveCampaign

10 total

7 major 3 minor
- Median resolution
  
  2h 17m
- Longest incident
  
  24h 41m
Customer.io

7 total

1 major 6 minor
- Median resolution
  
  26m
- Longest incident
  
  1h 19m

Recent activity

Last 5 incidents, side-by-side

ActiveCampaign
- Oct 27
  
  Delayed Processing for Imports, Exports, Bulk Actions, and Campaign sending.
  
  34m
  
  Minor
- Oct 22
  
  System outage - 10/22/2026
  
  8h 39m
  
  Major
- Oct 20
  
  Delayed processing for automations and messages
  
  13m
  
  Minor
- Oct 8
  
  Whatsapp message responses delayed
  
  3h 22m
  
  Major
- Sep 28
  
  Transactional Email Failures
  
  3h 50m
  
  Major
View all incidents →
Customer.io
- Oct 27
  
  Customer.io UI is currently unavailable for some customers
  
  24m
  
  Minor
- Sep 19
  
  Some US customers may experience delays in message sending
  
  27m
  
  Minor
- Sep 4
  
  Reduced Deliverability to Microsoft-Hosted Email Addresses
  
  1h 19m
  
  Minor
- Sep 3
  
  Investigating issues with the Agent
  
  4m
  
  Minor
- Aug 5
  
  Customer.io UI is inaccessible
  
  26m
  
  Minor
View all incidents →