Service comparison

ActiveCampaign vs. Customer.io

ActiveCampaign vs. Customer.io: uptime, incident frequency and resolution times, head-to-head.

Last 90 days · 19 incidents total · From each provider's official status page

Head-to-head

90-day summary

ActiveCampaign

activecampaign.com

Major outage
- 90-day uptime
  
  98.32%
- Incidents (90d)
  
  9
  
  7 major · 2 minor
- Median resolution
  
  1h 36m
- Longest incident
  
  24h 41m
View status page →
Customer.io

customerio.com

Online
- 90-day uptime
  
  99.58%
- Incidents (90d)
  
  10
  
  2 major · 8 minor
- Median resolution
  
  37m
- Longest incident
  
  2h 26m
View status page →

Uptime over time

Availability across windows

Window	ActiveCampaign	Customer.io	Δ
Last 24 hours	100.00%	100.00%	0.00 pp
Last 7 days	100.00%	100.00%	0.00 pp
Last 30 days	99.41%	99.94%	-0.53 pp
Last 90 days	98.32%	99.58%	-1.26 pp

Uptime is the share of each window with no incident open on the provider's official status page. Δ is percentage-point difference (ActiveCampaign minus Customer.io). Higher is better.

Incidents 90-day

Severity breakdown

ActiveCampaign

9 total

7 major 2 minor
- Median resolution
  
  1h 36m
- Longest incident
  
  24h 41m
Customer.io

10 total

2 major 8 minor
- Median resolution
  
  37m
- Longest incident
  
  2h 26m

Recent activity

Last 5 incidents, side-by-side

ActiveCampaign
- Oct 8
  
  Whatsapp message responses delayed
  
  Ongoing
  
  Major
- Sep 28
  
  Transactional Email Failures
  
  3h 50m
  
  Major
- Sep 14
  
  Bulk Edit of contacts is not applying filters.
  
  26m
  
  Major
- Aug 28
  
  Issues Accessing Accounts
  
  28m
  
  Major
- Aug 10
  
  Issue impacting customer logins for a portion of users
  
  2h 44m
  
  Major
View all incidents →
Customer.io
- Sep 19
  
  Some US customers may experience delays in message sending
  
  27m
  
  Minor
- Sep 4
  
  Reduced Deliverability to Microsoft-Hosted Email Addresses
  
  1h 19m
  
  Minor
- Sep 3
  
  Investigating issues with the Agent
  
  4m
  
  Minor
- Aug 5
  
  Customer.io UI is inaccessible
  
  26m
  
  Minor
- Aug 3
  
  Delays in processing and UI inaccessible for some customers in the US datacentre
  
  33m
  
  Minor
View all incidents →