Service comparison

ActiveCampaign vs. Customer.io

ActiveCampaign vs. Customer.io — reliability, API availability, and incident frequency head-to-head.

Last 90 days · 22 incidents total · Data via Pulsetic monitoring

Head-to-head

90-day summary

ActiveCampaign

activecampaign.com

Online
- 90-day uptime
  
  92.45%
- Incidents (90d)
  
  10
  
  6 major · 4 minor
- Median resolution
  
  1h 17m
- Longest outage
  
  129h 4m
View status page →
Customer.io

customerio.com

Online
- 90-day uptime
  
  99.45%
- Incidents (90d)
  
  12
  
  2 major · 10 minor
- Median resolution
  
  40m
- Longest outage
  
  2h 26m
View status page →

Uptime over time

Availability across windows

Window	ActiveCampaign	Customer.io	Δ
Last 24 hours	100.00%	100.00%	0.00 pp
Last 7 days	99.74%	100.00%	-0.26 pp
Last 30 days	99.88%	99.81%	+0.07 pp
Last 90 days	92.45%	99.45%	-7.00 pp

Δ is percentage-point difference (ActiveCampaign minus Customer.io). Higher is better.

Incidents 90-day

Severity breakdown

ActiveCampaign

10 total

6 major 4 minor
- Median resolution
  
  1h 17m
- Longest outage
  
  129h 4m
Customer.io

12 total

2 major 10 minor
- Median resolution
  
  40m
- Longest outage
  
  2h 26m

Recent activity

Last 5 incidents, side-by-side

ActiveCampaign
- Sep 14
  
  Bulk Edit of contacts is not applying filters.
  
  26m
  
  Major
- Aug 28
  
  Issues Accessing Accounts
  
  28m
  
  Major
- Aug 10
  
  Issue impacting customer logins for a portion of users
  
  2h 44m
  
  Major
- Aug 5
  
  Issue Affecting Segmented Campaigns in the EU Region
  
  1d 41m
  
  Major
- Aug 3
  
  Engineers are researching an issue that may caused some customer reports to intermittently not load.
  
  1h 50m
  
  Minor
View all incidents →
Customer.io
- Sep 4
  
  Reduced Deliverability to Microsoft-Hosted Email Addresses
  
  1h 19m
  
  Minor
- Sep 3
  
  Investigating issues with the Agent
  
  4m
  
  Minor
- Aug 5
  
  Customer.io UI is inaccessible
  
  26m
  
  Minor
- Aug 3
  
  Delays in processing and UI inaccessible for some customers in the US datacentre
  
  33m
  
  Minor
- Jul 31
  
  Issues accessing EU accounts
  
  15m
  
  Major
View all incidents →

Bottom line

Customer.io wins

Customer.io edges out on 90-day uptime.

ActiveCampaign posted 92.45% vs. 99.45% for Customer.io (Δ -7.00 pp). Incidents: 10 vs. 12 (-2).

Also compare

Other ActiveCampaign comparisons

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