Service comparison

Amplitude vs. Hotjar

Amplitude vs. Hotjar — reliability, API availability, and incident frequency head-to-head.

Last 90 days · 24 incidents total · Data via Pulsetic monitoring

Head-to-head

90-day summary

Amplitude

amplitude.com

Online
- 90-day uptime
  
  98.59%
- Incidents (90d)
  
  21
  
  5 major · 16 minor
- Median resolution
  
  1h 14m
- Longest outage
  
  4h 25m
View status page →
Hotjar

hotjar.com

Online
- 90-day uptime
  
  99.83%
- Incidents (90d)
  
  3
  
  0 major · 3 minor
- Median resolution
  
  0m
- Longest outage
  
  3h 40m
View status page →

Uptime over time

Availability across windows

Window	Amplitude	Hotjar	Δ
Last 24 hours	97.15%	100.00%	-2.85 pp
Last 7 days	99.31%	100.00%	-0.69 pp
Last 30 days	99.09%	99.49%	-0.40 pp
Last 90 days	98.59%	99.83%	-1.24 pp

Δ is percentage-point difference (Amplitude minus Hotjar). Higher is better.

Incidents 90-day

Severity breakdown

Amplitude

21 total

5 major 16 minor
- Median resolution
  
  1h 14m
- Longest outage
  
  4h 25m
Hotjar

3 total

0 major 3 minor
- Median resolution
  
  0m
- Longest outage
  
  3h 40m

Recent activity

Last 5 incidents, side-by-side

Amplitude
- Sep 17
  
  Realtime Data Pipeline Delay
  
  1h 10m
  
  Minor
- Sep 9
  
  We are actively investigating an issue with our realtime ingestion pipelines.
  
  53m
  
  Minor
- Sep 9
  
  S3 export delivery permissions - Resolved
  
  < 1m
  
  Minor
- Aug 26
  
  We are actively investigating a processing delay in our realtime pipeline
  
  3h 14m
  
  Minor
- Aug 25
  
  Brief Service Disruption
  
  < 1m
  
  Minor
View all incidents →
Hotjar
- Sep 4
  
  Data collection paused for some customers
  
  3h 40m
  
  Minor
- Aug 13
  
  Growth customers not renewed on 12 Aug for one day
  
  < 1m
  
  Minor
- Jul 30
  
  Potentially all hotjar accounts with varying degrees of limited service.
  
  < 1m
  
  Minor
- Jun 10
  
  Missing VOC Responses
  
  < 1m
  
  Minor
- Jan 27
  
  Potential login issues to Hotjar
  
  16h 18m
  
  Minor
View all incidents →

Bottom line

Hotjar wins

Hotjar edges out on 90-day uptime.

Amplitude posted 98.59% vs. 99.83% for Hotjar (Δ -1.24 pp). Incidents: 21 vs. 3 (+18).

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