Service comparison

BigCommerce vs. Shopify

BigCommerce vs. Shopify: uptime, incident frequency and resolution times, head-to-head.

Last 90 days · 43 incidents total · From each provider's official status page

Head-to-head

90-day summary

BigCommerce

bigcommerce.com

Online
- 90-day uptime
  
  97.13%
- Incidents (90d)
  
  31
  
  5 major · 26 minor
- Median resolution
  
  1h 5m
- Longest incident
  
  11h 30m
View status page →
Shopify

shopify.com

Online
- 90-day uptime
  
  98.69%
- Incidents (90d)
  
  12
  
  4 major · 8 minor
- Median resolution
  
  1h 58m
- Longest incident
  
  7h 42m
View status page →

Uptime over time

Availability across windows

Window	BigCommerce	Shopify	Δ
Last 24 hours	100.00%	100.00%	0.00 pp
Last 7 days	97.95%	100.00%	-2.05 pp
Last 30 days	97.19%	99.41%	-2.22 pp
Last 90 days	97.13%	98.69%	-1.56 pp

Uptime is the share of each window with no incident open on the provider's official status page. Δ is percentage-point difference (BigCommerce minus Shopify). Higher is better.

Incidents 90-day

Severity breakdown

BigCommerce

31 total

5 major 26 minor
- Median resolution
  
  1h 5m
- Longest incident
  
  11h 30m
Shopify

12 total

4 major 8 minor
- Median resolution
  
  1h 58m
- Longest incident
  
  7h 42m

Recent activity

Last 5 incidents, side-by-side

BigCommerce
- Oct 20
  
  Search Indexing Delays Affecting a Subset of US Stores
  
  1h 10m
  
  Minor
- Oct 15
  
  Delayed product updates in storefront search
  
  < 1m
  
  Minor
- Oct 14
  
  Delayed Data in Analytics Reports
  
  1h 29m
  
  Minor
- Oct 14
  
  Some storefront searches returning incomplete results
  
  1h 29m
  
  Minor
- Oct 14
  
  Storefront Search Stability Issues for Subset of US Stores
  
  33m
  
  Minor
View all incidents →
Shopify
- Oct 8
  
  Some merchants encountering error messages when trying to login to their admins
  
  4h 13m
  
  Minor
- Sep 18
  
  Shop App, Shop Pay & Shop Pay Installments are unavailable
  
  2h 58m
  
  Minor
- Sep 18
  
  Some customers experiencing issues with the Shop App
  
  22m
  
  Major
- Sep 15
  
  Shopify Admins are experiencing degraded performance
  
  3h 35m
  
  Minor
- Sep 6
  
  Some merchants and buyers may encounter error messages with one or more of the following: storefronts, checkouts, admin
  
  2h 9m
  
  Minor
View all incidents →