Service comparison

BigCommerce vs. Shopify

BigCommerce vs. Shopify: uptime, incident frequency and resolution times, head-to-head.

Last 90 days · 47 incidents total · From each provider's official status page

Head-to-head

90-day summary

BigCommerce

bigcommerce.com

Online
- 90-day uptime
  
  95.12%
- Incidents (90d)
  
  35
  
  7 major · 28 minor
- Median resolution
  
  1h 29m
- Longest incident
  
  43h 17m
View status page →
Shopify

shopify.com

Online
- 90-day uptime
  
  98.67%
- Incidents (90d)
  
  12
  
  5 major · 7 minor
- Median resolution
  
  1h 58m
- Longest incident
  
  7h 42m
View status page →

Uptime over time

Availability across windows

Window	BigCommerce	Shopify	Δ
Last 24 hours	100.00%	100.00%	0.00 pp
Last 7 days	98.90%	99.62%	-0.72 pp
Last 30 days	90.60%	99.27%	-8.67 pp
Last 90 days	95.12%	98.67%	-3.55 pp

Uptime is the share of each window with no incident open on the provider's official status page. Δ is percentage-point difference (BigCommerce minus Shopify). Higher is better.

Incidents 90-day

Severity breakdown

BigCommerce

35 total

7 major 28 minor
- Median resolution
  
  1h 29m
- Longest incident
  
  43h 17m
Shopify

12 total

5 major 7 minor
- Median resolution
  
  1h 58m
- Longest incident
  
  7h 42m

Recent activity

Last 5 incidents, side-by-side

BigCommerce
- Nov 4
  
  Some products are not searchable in Storefront
  
  1h 51m
  
  Minor
- Oct 27
  
  High Rate of Cloudflare Challenge Pages
  
  1d 19h 17m
  
  Minor
- Oct 27
  
  Degraded search availability across the platform
  
  1h 5m
  
  Minor
- Oct 27
  
  Bolt payments are currently failing
  
  2h 11m
  
  Major
- Oct 26
  
  Some Android shoppers on headless storefronts may be unable to reach checkout
  
  2h 10m
  
  Major
View all incidents →
Shopify
- Nov 6
  
  Some merchants encountering error messages within their admins or on checkout pages
  
  38m
  
  Minor
- Oct 29
  
  Some merchants encountering error messages within their admins
  
  4h 38m
  
  Major
- Oct 29
  
  Some merchants encountering error messages within their admins
  
  42m
  
  Minor
- Oct 8
  
  Some merchants encountering error messages when trying to login to their admins
  
  4h 13m
  
  Minor
- Sep 18
  
  Shop App, Shop Pay & Shop Pay Installments are unavailable
  
  2h 58m
  
  Minor
View all incidents →