Service comparison

BigCommerce vs. Shopify

BigCommerce vs. Shopify — reliability, API availability, and incident frequency head-to-head.

Last 90 days · 22 incidents total · Data via Pulsetic monitoring

Head-to-head

90-day summary

BigCommerce

bigcommerce.com

Online
- 90-day uptime
  
  95.50%
- Incidents (90d)
  
  22
  
  0 major · 22 minor
- Median resolution
  
  1h 16m
- Longest outage
  
  47h 58m
View status page →
Shopify

shopify.com

Online
- 90-day uptime
  
  100.00%
- Incidents (90d)
  
  0
  
  0 major · 0 minor
- Median resolution
  
  —
- Longest outage
  
  —
View status page →

Uptime over time

Availability across windows

Window	BigCommerce	Shopify	Δ
Last 24 hours	100.00%	100.00%	0.00 pp
Last 7 days	100.00%	100.00%	0.00 pp
Last 30 days	90.51%	100.00%	-9.49 pp
Last 90 days	95.50%	100.00%	-4.50 pp

Δ is percentage-point difference (BigCommerce minus Shopify). Higher is better.

Incidents 90-day

Severity breakdown

BigCommerce

22 total

0 major 22 minor
- Median resolution
  
  1h 16m
- Longest outage
  
  47h 58m
Shopify

0 total

0 major 0 minor
- Median resolution
  
  —
- Longest outage
  
  —

Recent activity

Last 5 incidents, side-by-side

BigCommerce
- May 4
  
  Availability Issue
  
  < 1m
  
  Minor
- May 4
  
  Availability Issue
  
  < 1m
  
  Minor
- May 1
  
  Some pricing rules not applying as expected
  
  1d 23h 58m
  
  Minor
- Apr 30
  
  Delayed Data in Analytics Reports
  
  5h 18m
  
  Minor
- Apr 28
  
  Intermittent Availability Issue
  
  < 1m
  
  Minor
View all incidents →
Shopify
- Jun 24
  
  Shop Pay unavailable
  
  33m
  
  Minor
- Jun 24
  
  Some POS transactions are not completing on iOS devices Actions
  
  3h 5m
  
  Major
- Mar 13
  
  Some Merchants are experiencing issues accessing Storefronts and Shopify Admins
  
  41m
  
  Major
- Oct 25
  
  Some merchants are encountering errors within their admin
  
  2h 41m
  
  Major
- Jun 21
  
  We are investigating an issue preventing web traffic to our servers
  
  1h 11m
  
  Major
View all incidents →

Bottom line

Shopify wins

Shopify edges out on 90-day uptime.

BigCommerce posted 95.50% vs. 100.00% for Shopify (Δ -4.50 pp). Incidents: 22 vs. 0 (+22).

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