Service comparison

BigCommerce vs. Shopify

BigCommerce vs. Shopify — reliability, API availability, and incident frequency head-to-head.

Last 90 days · 49 incidents total · Data via Pulsetic monitoring

Head-to-head

90-day summary

BigCommerce

bigcommerce.com

Online
- 90-day uptime
  
  94.38%
- Incidents (90d)
  
  32
  
  5 major · 27 minor
- Median resolution
  
  43m
- Longest outage
  
  54h
View status page →
Shopify

shopify.com

Ongoing incident
- 90-day uptime
  
  98.79%
- Incidents (90d)
  
  17
  
  5 major · 12 minor
- Median resolution
  
  1h 52m
- Longest outage
  
  6h 5m
View status page →

Uptime over time

Availability across windows

Window	BigCommerce	Shopify	Δ
Last 24 hours	100.00%	100.00%	0.00 pp
Last 7 days	100.00%	98.72%	+1.28 pp
Last 30 days	97.92%	99.29%	-1.37 pp
Last 90 days	94.38%	98.79%	-4.41 pp

Δ is percentage-point difference (BigCommerce minus Shopify). Higher is better.

Incidents 90-day

Severity breakdown

BigCommerce

32 total

5 major 27 minor
- Median resolution
  
  43m
- Longest outage
  
  54h
Shopify

17 total

5 major 12 minor
- Median resolution
  
  1h 52m
- Longest outage
  
  6h 5m

Recent activity

Last 5 incidents, side-by-side

BigCommerce
- Sep 4
  
  Delayed email delivery to Microsoft-hosted inboxes
  
  3h 23m
  
  Minor
- Sep 1
  
  Search document updates delays in Control Panel and Storefront experience
  
  2h 22m
  
  Minor
- Aug 27
  
  Search document updates delays in Control Panel experience.
  
  28m
  
  Minor
- Aug 26
  
  B2B Ninja experiencing degradation in quote functionality
  
  5h 47m
  
  Minor
- Aug 26
  
  B2B Ninja Add-To-Quote On Storefront Product Page timeouts
  
  1h 36m
  
  Minor
View all incidents →
Shopify
- Sep 6
  
  Some merchants and buyers may encounter error messages with one or more of the following: storefronts, checkouts, admin
  
  2h 9m
  
  Minor
- Sep 2
  
  Klarna payment gateway is experiencing degraded performance
  
  Ongoing
  
  Minor
- Aug 27
  
  Chat support on Shopify Help Center is temporarily unavailable
  
  19m
  
  Major
- Aug 19
  
  Live support unavailable for merchants
  
  1h 47m
  
  Major
- Aug 14
  
  Shop Pay Installments has been temporarily disabled for US buyers
  
  21m
  
  Major
View all incidents →

Bottom line

Shopify wins

Shopify edges out on 90-day uptime.

BigCommerce posted 94.38% vs. 98.79% for Shopify (Δ -4.41 pp). Incidents: 32 vs. 17 (+15).

Where would your uptime rank against Shopify?

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