Service comparison

BigCommerce vs. Shopify

BigCommerce vs. Shopify — reliability, API availability, and incident frequency head-to-head.

Last 90 days · 58 incidents total · Data via Pulsetic monitoring

Head-to-head

90-day summary

BigCommerce

bigcommerce.com

Online
- 90-day uptime
  
  92.50%
- Incidents (90d)
  
  47
  
  6 major · 41 minor
- Median resolution
  
  32m
- Longest outage
  
  54h
View status page →
Shopify

shopify.com

Online
- 90-day uptime
  
  98.58%
- Incidents (90d)
  
  11
  
  2 major · 9 minor
- Median resolution
  
  1h 18m
- Longest outage
  
  15h 18m
View status page →

Uptime over time

Availability across windows

Window	BigCommerce	Shopify	Δ
Last 24 hours	100.00%	100.00%	0.00 pp
Last 7 days	92.75%	95.21%	-2.46 pp
Last 30 days	90.14%	98.38%	-8.24 pp
Last 90 days	92.50%	98.58%	-6.08 pp

Δ is percentage-point difference (BigCommerce minus Shopify). Higher is better.

Incidents 90-day

Severity breakdown

BigCommerce

47 total

6 major 41 minor
- Median resolution
  
  32m
- Longest outage
  
  54h
Shopify

11 total

2 major 9 minor
- Median resolution
  
  1h 18m
- Longest outage
  
  15h 18m

Recent activity

Last 5 incidents, side-by-side

BigCommerce
- Jul 10
  
  Availability Issues
  
  2h 52m
  
  Major
- Jul 9
  
  Issue impacting checkout on a subset of stores
  
  4h 35m
  
  Minor
- Jul 8
  
  Unexpected Staff Action Logs
  
  < 1m
  
  Minor
- Jul 6
  
  Issues with B2B Edition
  
  4h 29m
  
  Minor
- Jul 6
  
  Issue with B2B Edition
  
  15m
  
  Minor
View all incidents →
Shopify
- Jul 10
  
  Some merchants and customers experiencing issues accessing storefronts, admins
  
  6h 5m
  
  Minor
- Jul 9
  
  Custom domain certificates are not being issued
  
  1h 58m
  
  Minor
- Jun 24
  
  Some merchants may experience issues when accessing various areas of the platform
  
  25m
  
  Minor
- Jun 24
  
  Some merchants may experience issues when accessing various areas of the platform
  
  25m
  
  Minor
- Jun 24
  
  Some merchants may experience issues when accessing various areas of the platform
  
  25m
  
  Minor
View all incidents →

Bottom line

Shopify wins

Shopify edges out on 90-day uptime.

BigCommerce posted 92.50% vs. 98.58% for Shopify (Δ -6.08 pp). Incidents: 47 vs. 11 (+36).

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