Service comparison

BigCommerce vs. Shopify

BigCommerce vs. Shopify: uptime, incident frequency and resolution times, head-to-head.

Last 90 days · 43 incidents total · From each provider's official status page

Head-to-head

90-day summary

BigCommerce

bigcommerce.com

Online
- 90-day uptime
  
  96.46%
- Incidents (90d)
  
  27
  
  6 major · 21 minor
- Median resolution
  
  1h 36m
- Longest incident
  
  11h 30m
View status page →
Shopify

shopify.com

Online
- 90-day uptime
  
  98.28%
- Incidents (90d)
  
  16
  
  6 major · 10 minor
- Median resolution
  
  2h 9m
- Longest incident
  
  7h 42m
View status page →

Uptime over time

Availability across windows

Window	BigCommerce	Shopify	Δ
Last 24 hours	100.00%	100.00%	0.00 pp
Last 7 days	98.66%	100.00%	-1.34 pp
Last 30 days	97.28%	97.67%	-0.39 pp
Last 90 days	96.46%	98.28%	-1.82 pp

Uptime is the share of each window with no incident open on the provider's official status page. Δ is percentage-point difference (BigCommerce minus Shopify). Higher is better.

Incidents 90-day

Severity breakdown

BigCommerce

27 total

6 major 21 minor
- Median resolution
  
  1h 36m
- Longest incident
  
  11h 30m
Shopify

16 total

6 major 10 minor
- Median resolution
  
  2h 9m
- Longest incident
  
  7h 42m

Recent activity

Last 5 incidents, side-by-side

BigCommerce
- Sep 27
  
  Partial search unavailability
  
  41m
  
  Minor
- Sep 26
  
  Partial search unavailability
  
  1h 34m
  
  Minor
- Sep 23
  
  Inaccurate product stock on category pages
  
  2h 57m
  
  Major
- Sep 20
  
  Webhooks Delay
  
  1h 5m
  
  Minor
- Sep 16
  
  Contact Center System Outage
  
  6h 27m
  
  Major
View all incidents →
Shopify
- Sep 18
  
  Shop App, Shop Pay & Shop Pay Installments are unavailable
  
  2h 58m
  
  Minor
- Sep 18
  
  Some customers experiencing issues with the Shop App
  
  22m
  
  Major
- Sep 15
  
  Shopify Admins are experiencing degraded performance
  
  3h 35m
  
  Minor
- Sep 6
  
  Some merchants and buyers may encounter error messages with one or more of the following: storefronts, checkouts, admin
  
  2h 9m
  
  Minor
- Sep 2
  
  Klarna payment gateway is experiencing degraded performance
  
  7h 42m
  
  Minor
View all incidents →