10to8 Status · History · Incident #104013

RESOLVED

Service Disruption: Smart Messaging, Product Dashboard AI Assistant and Voice Booking

Minor · Started Apr 1, 2026 · 6:21 PM

Duration

1h 35m
Severity

Minor
Detection lead

—
User reports

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Summary

Service Disruption: Smart Messaging, Product Dashboard AI Assistant and Voice Booking

This incident has been resolved.

Started

Apr 1, 2026 · 6:21 PM
Resolved

Apr 1, 2026 · 7:56 PM
Duration

1h 35m
Severity

Minor

Event timeline

How this incident unfolded

◆

Identified
Apr 1 · 6:21 PM 10to8

We are currently experiencing an ongoing issue impacting Smart Messaging and the Product Dashboard AI Assistant. We are also experiencing degraded performance on the voice booking name transcription. We have identified the root cause of these issues and are working on a solution.
◉

Monitoring
Apr 1 · 7:26 PM 10to8

A fix has been implemented and we are monitoring the results.
✓

Resolved
Apr 1 · 7:56 PM 10to8

This incident has been resolved.

Pattern

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