Service Disruption: Smart Messaging, Product Dashboard AI Assistant and Voice Booking

Summary

Service Disruption: Smart Messaging, Product Dashboard AI Assistant and Voice Booking

This incident has been resolved.

• Started

  Apr 1, 2026 · 6:21 PM

• Resolved

  Apr 1, 2026 · 7:56 PM

• Duration

  1h 35m

• Severity

  Minor

• ◆

  Identified

  Apr 1 · 6:21 PM 10to8

  We are currently experiencing an ongoing issue impacting Smart Messaging and the Product Dashboard AI Assistant. We are also experiencing degraded performance on the voice booking name transcription. We have identified the root cause of these issues and are working on a solution.

• ◉

  Monitoring

  Apr 1 · 7:26 PM 10to8

  A fix has been implemented and we are monitoring the results.

• ✓

  Resolved

  Apr 1 · 7:56 PM 10to8

  This incident has been resolved.