WestUS2 - Intermittent Login Issues

Major · Started Sep 1, 2026 · 4:30 PM

Duration

< 1m
Severity

Major
Detection lead

—
User reports

—

Summary

WestUS2 - Intermittent Login Issues

We experienced intermittent login issues affecting customers access to the DEX Platform. Impacted users reported the following symptoms: Unable to successfully complete login to the DEX Platform. Receiving the error message: "Application cannot be served because the license has expired" after logging in. Our Site Reliability Engineering (SRE) and Cloud teams investigated the issue and implemented a resolution. Service has been fully restored, and affected users are now able to access the platform normally.

Started

Sep 1, 2026 · 4:30 PM
Resolved

Sep 1, 2026 · 4:30 PM
Duration

< 1m
Severity

Major

Event timeline

How this incident unfolded

✓

Resolved
Sep 14 · 11:33 PM 1E

We experienced intermittent login issues affecting customers access to the DEX Platform. Impacted users reported the following symptoms: Unable to successfully complete login to the DEX Platform. Receiving the error message: "Application cannot be served because the license has expired" after logging in. Our Site Reliability Engineering (SRE) and Cloud teams investigated the issue and implemented a resolution. Service has been fully restored, and affected users are now able to access the platform normally.