DEX PLATFORM. Inventory Software pages not loading

Summary

DEX PLATFORM. Inventory Software pages not loading

The fix has been successfully implemented and service has now been restored. Following monitoring and validation, client connectivity and associated platform services are operating normally. We will continue to monitor the environment closely to ensure ongoing stability, but no further customer impact is expected at this time. Thank you for your patience while we worked to resolve this issue

• Started

  Jul 17, 2026 · 3:12 PM

• Resolved

  Jul 20, 2026 · 10:02 PM

• Duration

  3d 6h 50m

• Severity

  Major

• ◐

  Investigating

  Jul 17 · 3:12 PM 1E

  We are currently experiencing an intermittent issue affecting the Normalized, Unmatched, and Software inventory pages within Inventory Insights. When loading these pages, a "No Data" message may be displayed. Our engineering team is actively working on a fix. We will provide a further update at 16:00 UTC.

• ◆

  Identified

  Jul 17 · 4:05 PM 1E

  We have identified the issue and a fix is currently being implemented. Please note there may be temporary disruptions to service and to 1E client connectivity during the fix window.

• ◉

  Monitoring

  Jul 18 · 11:31 AM 1E

  A fix has been deployed and validation confirms that data is now visible across all screens. We are continuing to monitor the platform over the weekend to ensure the issue remains resolve

• ◉

  Monitoring

  Jul 20 · 4:47 PM 1E

  We are continuing to investigate an issue affecting Software Inventory views, including Normalised Software and Source Inventory. Our engineering teams have implemented several changes aimed at improving database performance and have observed improvements in a number of affected environments. While service recovery has been seen for some customers, we are continuing to monitor the platform and validate the effectiveness of the mitigations. Some users may still experience intermittent issues or slower-than-expected performance while backend processing completes. We will provide a further update as soon as additional information becomes available. Engineers are working on this with the highest priority to ensure that platform stability returns to normal.

• ◆

  Identified

  Jul 20 · 8:16 PM 1E

  We are currently implementing a fix to address an ongoing service issue. During this work, customers may experience intermittent disruption to client connectivity and associated platform services. Our engineering teams are actively monitoring the implementation and working to minimise impact. We will provide a further update once the changes have been completed and service stability has been confirmed. Thank you for your patience and understanding.

• ✓

  Resolved

  Jul 20 · 10:02 PM 1E

  The fix has been successfully implemented and service has now been restored. Following monitoring and validation, client connectivity and associated platform services are operating normally. We will continue to monitor the environment closely to ensure ongoing stability, but no further customer impact is expected at this time. Thank you for your patience while we worked to resolve this issue