2600hz Status · History · Incident #127066

RESOLVED

Investigating call center issues

Minor · Started May 7, 2024 · 2:11 PM

Duration

2h 12m
Severity

Minor
Detection lead

—
User reports

—

Summary

Investigating call center issues

This incident has been resolved.

Started

May 7, 2024 · 2:11 PM
Resolved

May 7, 2024 · 4:23 PM
Duration

2h 12m
Severity

None

Event timeline

How this incident unfolded

◐

Investigating
May 7 · 2:11 PM 2600hz

We are currently investigating reports of issues with loading Call Center in our UI and comm.land.
◐

Investigating
May 7 · 2:24 PM 2600hz

We are currently investigating reports of issues with loading Call Center in our UI and comm.land.
◉

Monitoring
May 7 · 2:27 PM 2600hz

We have identified that we were receiving alerts from two of our apps servers having issues connecting to each other. We've restarted Kazoo Apps on both servers. We've received confirmation from some customers that this is resolved, we've received no new reports, and we've been unable to replicate since the restarts. We're monitoring to ensure this is resolved.
◉

Monitoring
May 7 · 3:03 PM 2600hz

We are continuing to monitor for any further issues.
✓

Resolved
May 7 · 4:23 PM 2600hz

This incident has been resolved.

Pattern

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