Jira platform is unavailable

Summary

Jira platform is unavailable

This incident has been resolved.

• Started

  Mar 31, 2026 · 3:33 PM

• Resolved

  Mar 31, 2026 · 4:09 PM

• Duration

  35m

• Severity

  Major

• ◐

  Investigating

  Mar 31 · 3:33 PM AARNet Support

  We are aware of an ongoing issue impacting the Jira platform, affecting both AARNet internal and external users. Our engineering team is actively investigating and working to restore normal service as soon as possible

• ◆

  Identified

  Mar 31 · 3:43 PM AARNet Support

  The issue was identified as being related to the Jira database. Services were restarted to restore normal operation.

• ✓

  Resolved

  Mar 31 · 4:09 PM AARNet Support

  This incident has been resolved.