AARNet Support Status · History · Incident #90342

RESOLVED

Jira platform is unavailable and currently under investigation.

Major · Started Oct 27, 2025 · 5:51 PM

Duration

13m
Severity

Major
Detection lead

—
User reports

—

Summary

Jira platform is unavailable and currently under investigation.

The Jira outage was caused by a software patch failure that has been resolved and no further disruptions are expected.

Started

Oct 27, 2025 · 5:51 PM
Resolved

Oct 27, 2025 · 6:04 PM
Duration

13m
Severity

Major

Event timeline

How this incident unfolded

◐

Investigating
Oct 27 · 5:51 PM AARNet Support

We are aware of an ongoing issue impacting the Jira platform, affecting both AARNet internal and external users. Our engineering team is actively investigating and working to restore normal service as soon as possible
✓

Resolved
Oct 27 · 6:04 PM AARNet Support

The Jira outage was caused by a software patch failure that has been resolved and no further disruptions are expected.

Pattern

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