AARNet Support Status · History · Incident #90347

RESOLVED

Cloudstor Activity notification email backlog (NO SERVICE IMPACT)

Minor · Started Oct 21, 2022 · 10:25 AM

  • Duration

    3d 21h 3m

  • Severity

    Minor

  • Detection lead

  • User reports

Summary

Cloudstor Activity notification email backlog (NO SERVICE IMPACT)

This incident has been resolved.


  • Started

    Oct 21, 2022 · 10:25 AM

  • Resolved

    Oct 25, 2022 · 7:28 AM

  • Duration

    3d 21h 3m

  • Severity

    None

Event timeline

How this incident unfolded

  • Monitoring

    Oct 21 · 10:25 AM AARNet Support

    You are receiving this notification because you have been identified as an active CloudStor user and therefore are subscribed to AARNet Service's status notifications. We have identified an issue with Activity log notification emails and applied a fix for it - this unfortunately means that some of you will receive an email informing you of activities potentially going back from July 2022 to current date. These activities should match against the activities logged in the "Activity" tab if you were using the CloudStor portal so there is no service or security concerns with these emails - however we understand that they might cause some confusions with our users. We would like to apologize in advance for the inconvenience caused and please do not hesitate to contact us at https://www.aarnet.edu.au/contact-us should you have further questions/inquiries on this. Thank You, The CloudStor Team

  • Resolved

    Oct 25 · 7:28 AM AARNet Support

    This incident has been resolved.

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