Service Interruption Affecting Certain Acquia Cloud Next Applications

Summary

Service Interruption Affecting Certain Acquia Cloud Next Applications

We have verified that system performance has fully stabilised following the implemented fix. The site unavailability and performance issues affecting a subset of Acquia Cloud Next applications are now completely resolved, and all services are operating normally. Thank you for your patience while we addressed this issue.

• Started

  Oct 6, 2026 · 11:31 AM

• Resolved

  Oct 6, 2026 · 2:29 PM

• Duration

  2h 58m

• Severity

  Major

• ◐

  Investigating

  Oct 6 · 11:31 AM Acquia

  We are currently investigating reports of site unavailability and performance issues affecting a subset of applications on Acquia Cloud Next. Our engineering and operations teams are actively analyzing the issue to determine the root cause and restore full service as quickly as possible.

• ◐

  Investigating

  Oct 6 · 12:40 PM Acquia

  We are continuing to investigate the site unavailability and performance issues affecting a subset of Acquia Cloud Next applications. Impacted customers might see intermittent 404 Not Found errors while accessing their application. Our engineering and operations teams remain actively engaged in determining the root cause. We will provide another update as soon as more information becomes available.

• ◆

  Identified

  Oct 6 · 1:02 PM Acquia

  We have identified the root cause of the issue resulting in site unavailability and performance issues for a subset of Acquia Cloud Next applications. We are working towards implementing a fix. We will provide another update once we can verify full service restoration.

• ◉

  Monitoring

  Oct 6 · 1:36 PM Acquia

  A fix has been implemented to address the site unavailability and performance issues affecting a subset of Acquia Cloud Next applications. Service has been restored and intermittent 404 Not Found errors should no longer occur. We are currently monitoring system performance to ensure full stability and will provide a final update once the incident is fully resolved.

• ✓

  Resolved

  Oct 6 · 2:29 PM Acquia

  We have verified that system performance has fully stabilised following the implemented fix. The site unavailability and performance issues affecting a subset of Acquia Cloud Next applications are now completely resolved, and all services are operating normally. Thank you for your patience while we addressed this issue.