Service Outage - Checkout

Summary

Service Outage - Checkout

Earlier today, an infrastructure issue at a third-party cloud provider caused temporary disruption to Afterpay services. Some merchants may have experienced increased latency during the affected window. The issue is resolved and services are operating normally.

• Started

  May 8, 2026 · 12:45 AM

• Resolved

  May 8, 2026 · 2:08 AM

• Duration

  1h 22m

• Severity

  Critical

• ◐

  Investigating

  May 8 · 12:45 AM AfterPay

  We're currently experiencing a service outage in checkout conversion. We're actively investigating and will provide an update as soon as possible.

• ◆

  Identified

  May 8 · 1:10 AM AfterPay

  An incident with a downstream provider is impacting latency. We are investigating the matter further and share further updates as soon as possible.

• ◉

  Monitoring

  May 8 · 1:27 AM AfterPay

  Afterpay API services are operational. We are continuing to monitor for any ongoing impact from downstream providers.

• ✓

  Resolved

  May 8 · 2:08 AM AfterPay

  Earlier today, an infrastructure issue at a third-party cloud provider caused temporary disruption to Afterpay services. Some merchants may have experienced increased latency during the affected window. The issue is resolved and services are operating normally.