French eSIM numbers unreachable

Major · Started Aug 11, 2026 · 10:05 AM

Duration

2h 25m
Severity

Major
Detection lead

—
User reports

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Summary

French eSIM numbers unreachable

We can confirm that the issue with the French eSIM partner has been fully resolved. We appreciate your patience and understanding while we worked with our partners to restore normal functionality.

Started

Aug 11, 2026 · 10:05 AM
Resolved

Aug 11, 2026 · 12:30 PM
Duration

2h 25m
Severity

Major

Event timeline

How this incident unfolded

◐

Investigating
Aug 11 · 10:05 AM Aircall

We are currently investigating issues impacting French eSIM numbers. The issue seems to have its origin with our Carrier Partner.
◉

Monitoring
Aug 11 · 11:50 AM Aircall

A fix was implemented by our Partner. We are currently monitoring the results.
✓

Resolved
Aug 11 · 12:30 PM Aircall

We can confirm that the issue with the French eSIM partner has been fully resolved. We appreciate your patience and understanding while we worked with our partners to restore normal functionality.