Outbound audio degradation for some SG customers

Summary

Outbound audio degradation for some SG customers

We have confirmation that this has been resolved

• Started

  Sep 8, 2026 · 5:50 AM

• Resolved

  Sep 8, 2026 · 8:51 AM

• Duration

  3h

• Severity

  Major

• ◐

  Investigating

  Sep 8 · 5:50 AM Aircall

  We are currently investigating an issue with one of our partner causing no audio in inbound or outbound calls for a subset of Singapore customers.

• ◐

  Investigating

  Sep 8 · 5:54 AM Aircall

  We are continuing to investigate this issue.

• ◆

  Identified

  Sep 8 · 8:05 AM Aircall

  The issue has been identified, and we're evaluating a fix

• ◉

  Monitoring

  Sep 8 · 8:11 AM Aircall

  A routing change has been implemented and we are monitoring the results.

• ✓

  Resolved

  Sep 8 · 8:51 AM Aircall

  We have confirmation that this has been resolved