Users with connectivity issues

Summary

Users with connectivity issues

We can confirm this issue is fully resolved. The Roaming region Singapore is fully operational. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.

• Started

  Oct 17, 2026 · 4:23 PM

• Resolved

  Oct 17, 2026 · 5:57 PM

• Duration

  1h 34m

• Severity

  Minor

• ◐

  Investigating

  Oct 17 · 4:23 PM Aircall

  We are currently investigating a subset of users with connectivity issues.

• ◆

  Identified

  Oct 17 · 4:48 PM Aircall

  The issue seems to be limited to one of the Roaming regions - Singapore. Affected users can navigate to Settings > Network Diagnosis > choose a different Roaming selection. Other regions are operating normally.

• ◉

  Monitoring

  Oct 17 · 5:52 PM Aircall

  Users connected to the Singapore Roaming location have been moved to the Roaming location Japan. We are now observing improvements. Our team will continue monitoring it until full resolution is confirmed.

• ✓

  Resolved

  Oct 17 · 5:57 PM Aircall

  We can confirm this issue is fully resolved. The Roaming region Singapore is fully operational. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.