Increased Error Rate

Summary

Increased Error Rate

We can confirm this issue is fully resolved. If you continue to experience any issues logging into Aircall, making or receiving calls, or loading the Dashboard, please don’t hesitate to reach out to our Support team for further assistance.

• Started

  Oct 13, 2026 · 3:38 PM

• Resolved

  Oct 13, 2026 · 4:19 PM

• Duration

  40m

• Severity

  Major

• ◐

  Investigating

  Oct 13 · 3:38 PM Aircall

  We are currently investigating a spike in errors that may cause different sporadic issues.

• ◐

  Investigating

  Oct 13 · 3:50 PM Aircall

  We are continuing to investigate this issue.

• ◆

  Identified

  Oct 13 · 3:50 PM Aircall

  The issue is circumscribed to a subset of actions, and it's not permanent. We are developing the necessary actions to mitigate the impact.

• ◉

  Monitoring

  Oct 13 · 3:53 PM Aircall

  We are observing improvements across services. We will continue monitoring until full resolution is confirmed.

• ✓

  Resolved

  Oct 13 · 4:19 PM Aircall

  We can confirm this issue is fully resolved. If you continue to experience any issues logging into Aircall, making or receiving calls, or loading the Dashboard, please don’t hesitate to reach out to our Support team for further assistance.