AI Agents not reading Knowledge Base

Summary

AI Agents not reading Knowledge Base

This is confirmed fully resolved

• Started

  Aug 5, 2026 · 4:48 PM

• Resolved

  Aug 5, 2026 · 5:16 PM

• Duration

  27m

• Severity

  Minor

• ◐

  Investigating

  Aug 5 · 4:48 PM Aircall

  We are currently investigating a possible issue with AI Agents missing connection to their configured Knowledge Base. Customers using Knowledge Base for AI Agents may experience degraded performance.

• ◉

  Monitoring

  Aug 5 · 4:59 PM Aircall

  The issue with AI Agent access to their configured Knowledge Bases has had a fix applied. We are no longer seeing errors and will continue to monitor

• ✓

  Resolved

  Aug 5 · 5:16 PM Aircall

  This is confirmed fully resolved