Intermittent calls and SMS failures on a subset of French and Spanish numbers

Summary

Intermittent calls and SMS failures on a subset of French and Spanish numbers

This incident has been resolved.

• Started

  Oct 5, 2026 · 11:59 AM

• Resolved

  Oct 5, 2026 · 1:00 PM

• Duration

  1h 1m

• Severity

  Minor

• ◐

  Investigating

  Oct 5 · 11:59 AM Aircall

  We are investigating again reports of French and Spanish numbers failing intermittently with messaging and calling.

• ◆

  Identified

  Oct 5 · 12:01 PM Aircall

  We are working with our carrier that identified the issue and is taking remedial actions.

• ◆

  Identified

  Oct 5 · 12:18 PM Aircall

  We are observing recovery with the voice service.

• ◉

  Monitoring

  Oct 5 · 12:22 PM Aircall

  We are observing recovery for messaging too.

• ✓

  Resolved

  Oct 5 · 1:00 PM Aircall

  This incident has been resolved.