Partner Integrations Not Receiving Call Events

Summary

Partner Integrations Not Receiving Call Events

Our integration partner has restored services, and we have confirmed the impacted integrations are working as expected. We have reconnected the integrations that were disabled, but in some cases customers may need to reinstall them from the Aircall Dashboard. We are monitoring the results and working to backfill all impacted call data.

• Started

  Oct 7, 2026 · 1:20 AM

• Status

  Monitoring

• Duration

  Ongoing

• Severity

  Minor

• ◐

  Investigating

  Oct 7 · 1:20 AM Aircall

  We are currently investigating an issue affecting the following Aircall partner integrations: Gorgias Jobadder Klaviyo Help Scout Bullhorn Sellsy What's impacted: Call events from Aircall are not being delivered to these integrations New installs and OAuth flows through these integrations may also be failing Our team has identified the issue and is actively working on a resolution. We will post updates here as the situation progresses.

• ◐

  Investigating

  Oct 7 · 3:53 AM Aircall

  We continue to investigate the disruption affecting the following partner integrations: Gorgias Jobadder Klaviyo Help Scout Bullhorn Sellsy We have identified the root cause as an infrastructure issue on the third-party side. Our team is actively working with our integration partner to restore service as quickly as possible.

• ◆

  Identified

  Oct 7 · 8:02 AM Aircall

  The issue originates with the infrastructure that hosts these integrations. We are working with our integration partner to restore it

• ◆

  Identified

  Oct 7 · 1:40 PM Aircall

  Our integration partner is working with their infrastructure provider to restore these services.

• ◉

  Monitoring

  Oct 7 · 10:14 PM Aircall

  Our integration partner has restored services, and we have confirmed the impacted integrations are working as expected. We have reconnected the integrations that were disabled, but in some cases customers may need to reinstall them from the Aircall Dashboard. We are monitoring the results and working to backfill all impacted call data.