Partner Integrations Not Receiving Call Events

Minor · Started Oct 7, 2026 · 1:20 AM

Duration

1d 3h 38m
Severity

Minor
Detection lead

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User reports

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Summary

Partner Integrations Not Receiving Call Events

The disruption affecting the following partner integrations has been resolved: Gorgias Jobadder Klaviyo Help Scout Bullhorn Sellsy Call events from Aircall are now being delivered successfully to these integrations. We apologise for the disruption and are conducting a post-mortem to prevent recurrence.

Started

Oct 7, 2026 · 1:20 AM
Resolved

Oct 8, 2026 · 4:58 AM
Duration

1d 3h 38m
Severity

Minor

Event timeline

How this incident unfolded

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Investigating
Oct 7 · 1:20 AM Aircall

We are currently investigating an issue affecting the following Aircall partner integrations: Gorgias Jobadder Klaviyo Help Scout Bullhorn Sellsy What's impacted: Call events from Aircall are not being delivered to these integrations New installs and OAuth flows through these integrations may also be failing Our team has identified the issue and is actively working on a resolution. We will post updates here as the situation progresses.
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Investigating
Oct 7 · 3:53 AM Aircall

We continue to investigate the disruption affecting the following partner integrations: Gorgias Jobadder Klaviyo Help Scout Bullhorn Sellsy We have identified the root cause as an infrastructure issue on the third-party side. Our team is actively working with our integration partner to restore service as quickly as possible.
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Identified
Oct 7 · 8:02 AM Aircall

The issue originates with the infrastructure that hosts these integrations. We are working with our integration partner to restore it
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Identified
Oct 7 · 1:40 PM Aircall

Our integration partner is working with their infrastructure provider to restore these services.
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Monitoring
Oct 7 · 10:14 PM Aircall

Our integration partner has restored services, and we have confirmed the impacted integrations are working as expected. We have reconnected the integrations that were disabled, but in some cases customers may need to reinstall them from the Aircall Dashboard. We are monitoring the results and working to backfill all impacted call data.
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Resolved
Oct 8 · 4:58 AM Aircall

The disruption affecting the following partner integrations has been resolved: Gorgias Jobadder Klaviyo Help Scout Bullhorn Sellsy Call events from Aircall are now being delivered successfully to these integrations. We apologise for the disruption and are conducting a post-mortem to prevent recurrence.