PayNow Payment Pages Not Loading

Summary

PayNow Payment Pages Not Loading

The issue has been resolved affecting payment pages and users are able to successfully submit payments. We apologize for any inconvenience this may have caused and will be debriefing with the team to determine the root cause and to ensure appropriate measures are put in place to prevent this from happening again in the future.

• Started

  Feb 24, 2026 · 9:57 AM

• Resolved

  Feb 24, 2026 · 10:28 AM

• Duration

  30m

• Severity

  Critical

• ◐

  Investigating

  Feb 24 · 9:57 AM Aiwyn

  We are currently investigating an issue impacting PayNow payment links.When accessing payment links, the payments page appears blank and does not load as expected. Our Engineering team is actively working to identify the root cause and assess the scope of impact. We will provide updates as soon as more information becomes available.

• ◆

  Identified

  Feb 24 · 10:12 AM Aiwyn

  The issue has been identified and we are currently working on a fix.

• ✓

  Resolved

  Feb 24 · 10:28 AM Aiwyn

  The issue has been resolved affecting payment pages and users are able to successfully submit payments. We apologize for any inconvenience this may have caused and will be debriefing with the team to determine the root cause and to ensure appropriate measures are put in place to prevent this from happening again in the future.