Increased latency during upstream provider maintenance in Singapore, Hong Kong, and Japan

Summary

Increased latency during upstream provider maintenance in Singapore, Hong Kong, and Japan

We can confirm that the issue was mitigated on September 30, 2026, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700001V0be8CAB or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

• Started

  Sep 22, 2026 · 12:30 AM

• Resolved

  Sep 30, 2026 · 11:11 AM

• Duration

  8d 10h 40m

• Severity

  Minor

• ◐

  Investigating

  Sep 22 · 12:30 AM Akamai

  Scheduled upstream provider maintenance is currently taking place along network routes connecting Singapore, Hong Kong, and Japan from September 18, 2026 at 06:30 UTC through October 3, 2026 at 23:59 UTC. While core service remains operational, customers in the affected regions may notice increased latency during peak traffic hours. We are monitoring network performance until maintenance concludes.Customers and partners with a valid Control Center login can find updates at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

• ◐

  Investigating

  Sep 22 · 7:41 AM Akamai

  We will continue to monitor the network performance until the maintenance concludes. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001V0be8CAB. We will provide the next update as we make progress.

• ✓

  Resolved

  Sep 30 · 11:11 AM Akamai

  We can confirm that the issue was mitigated on September 30, 2026, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700001V0be8CAB or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.