Web Security Analytics, Reporting and Configuration Deployment Issues

Summary

Web Security Analytics, Reporting and Configuration Deployment Issues

Customers and partners can find an incident summary report, here: https://community.akamai.com/customers/s/feed/0D5a700001aPoFkCAK

• Started

  Oct 21, 2026 · 3:30 PM

• Resolved

  Oct 22, 2026 · 11:54 PM

• Duration

  1d 8h 23m

• Severity

  Minor

• ◐

  Investigating

  Oct 21 · 3:30 PM Akamai

  We are investigating an emerging issue with Web Security Application, Reporting, and Configuration Deployment related to latency and errors. We are actively investigating the issue and will provide another update within the next 30 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

• ◆

  Identified

  Oct 21 · 3:46 PM Akamai

  We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001aPoFkCAK. We will provide an update within the next 30 minutes.

• ◆

  Identified

  Oct 21 · 4:08 PM Akamai

  We are continuing to work on a fix for this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001aPoFkCAK. We will provide an update within the next 60 minutes.

• ◆

  Identified

  Oct 21 · 5:00 PM Akamai

  We are continuing to work on a fix for this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001aPoFkCAK. We will provide an update within the next 60 minutes.

• ◆

  Identified

  Oct 21 · 6:02 PM Akamai

  Based on our observations, WSA and Reporting are working as expected. Configuration Deployments are experiencing higher latency and may take longer in the "pending" state than usual. However, these configurations will eventually be deployed to production after a longer-than-usual delay. We are continuing to work on a fix for this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001aPoFkCAK. We will provide an update within the next 60 minutes.

• ◆

  Identified

  Oct 21 · 7:00 PM Akamai

  We are continuing to work on a fix for this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001aPoFkCAK. We will provide an update within the next 60 minutes.

• ◉

  Monitoring

  Oct 21 · 8:23 PM Akamai

  We have rolled back a release that we believe may have caused this issue as of 16:42 UTC on October 21, 2026; based on current observations, the service is resuming normal operations. Additional issues related to Configuration Deployment are related to https://www.akamaistatus.com/incidents/p7jmyq5fhbfh. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001aPoFkCAK. We will continue to monitor to ensure that the impact has been fully mitigated.

• ✓

  Resolved

  Oct 22 · 11:54 PM Akamai

  We can confirm that the issue was mitigated at 20:45 UTC on October 21, 2026 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to https://community.akamai.com/customers/s/feed/0D5a700001aPoFkCAK or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

• ✓

  Postmortem

  Oct 26 · 5:32 AM Akamai

  Customers and partners can find an incident summary report, here: https://community.akamai.com/customers/s/feed/0D5a700001aPoFkCAK