Some login workflows are not working as expected

Summary

Some login workflows are not working as expected

New login updates are now available and SAML SSO has been restored.

• Started

  Apr 1, 2025 · 1:56 PM

• Resolved

  Apr 4, 2025 · 2:28 AM

• Duration

  2d 12h 31m

• Severity

  Major

• ◐

  Investigating

  Apr 1 · 1:56 PM AkitaBox

  Users attempting to log into AkitaBox with SSO SAML are unable to access AkitaBox

• ◐

  Investigating

  Apr 1 · 1:56 PM AkitaBox

  We are continuing to investigate this issue.

• ◆

  Identified

  Apr 1 · 2:22 PM AkitaBox

  A potential root cause has been identified and the team is currently working on a fix to test

• ◆

  Identified

  Apr 1 · 3:51 PM AkitaBox

  We are continuing to work on fixes for the following issues: Some users are experiencing issues logging in via SAML Some users are experiencing an inability to enter letters and numbers in confirmation code Some users are experiencing issues with server errors when entering confirmation code

• ◆

  Identified

  Apr 1 · 4:09 PM AkitaBox

  An update has been deployed to address issues with SAML and Single Sign In. We are monitoring on this issue. We continue to work on these issues: Some users are experiencing an inability to enter letters and numbers in confirmation code Some users are experiencing issues with server errors when entering confirmation code

• ◉

  Monitoring

  Apr 1 · 4:47 PM AkitaBox

  A fix has been implemented that has addressed SAML users and Confirmation code errors. We are still investigating iPhone users that are unable to manually enter confirmation codes (copy and paste works)

• ◉

  Monitoring

  Apr 1 · 6:43 PM AkitaBox

  Update: confirming that issues affecting many users have been addressed, however some users are still experiencing issues with SAML and this issue is being addressed with a fix that should be available soon. We are also opening up the use of one-time codes for SAML users that will enable logins through email confirmation.

• ◉

  Monitoring

  Apr 1 · 7:38 PM AkitaBox

  Update: all users may access AkitaBox using the one-time confirmation code when accessing from the main login page at https://akitabox.com/auth/login We continue to investigate and develop a change for issues affecting some of our SAML users, and we will continue to notify as progress is made.

• ◉

  Monitoring

  Apr 1 · 7:47 PM AkitaBox

  We are continuing to monitor for any further issues.

• ◉

  Monitoring

  Apr 1 · 8:59 PM AkitaBox

  Update: all users may access AkitaBox using the one-time confirmation code when accessing from the main login page at: https://akitabox.com/auth/login We have identified a subset of customers who are using configurations for SAML that are currently unable to access AkitaBox through that direct method. If you are experiencing a login issue, please use the link above. We are working on additional improvements and will continue to update here as changes are made.

• ◉

  Monitoring

  Apr 2 · 1:47 AM AkitaBox

  We are continuing to monitor for any further issues.

• ◉

  Monitoring

  Apr 2 · 1:51 AM AkitaBox

  Update: we have completed an update that addresses the subset of our customers who were unable to access AkitaBox using their Single Sign On SAML provider. We will continue to monitor the situation and be responsive to any new issues should they appear.

• ◉

  Monitoring

  Apr 3 · 4:23 PM AkitaBox

  Update: we will be updating our login pages this evening to provide improvements for all customers. These changes will reinstate the Login action to utilize SSO for customer so configured. The option to login with confirmation code will remain as a secondary option for all customers as well. There will be no downtime involved with this change, and they will be made available immediately to anyone visiting or revisiting the main login page: https://akitabox.com/auth/login This update is intended to resolve the incident. However, we are still working with customers who may be effected or have questions regarding recent changes.

• ✓

  Resolved

  Apr 4 · 2:28 AM AkitaBox

  New login updates are now available and SAML SSO has been restored.