Create Conversation and Interact endpoint requests are failing

Summary

Create Conversation and Interact endpoint requests are failing

The issue has been fully resolved, and all systems are operating normally. Thank you for bearing with us.

• Started

  Mar 10, 2026 · 5:17 PM

• Resolved

  Mar 10, 2026 · 8:10 PM

• Duration

  2h 52m

• Severity

  Major

• ◐

  Investigating

  Mar 10 · 5:17 PM Amigo AI

  We’re aware of an issue that may be impacting some customers when creating conversations and interacting with a conversation. We are currently investigating. We’ll provide an update as soon as we know more.

• ◆

  Identified

  Mar 10 · 5:39 PM Amigo AI

  We are migrating affected customers to another LLM provider to remediate the issue.

• ◉

  Monitoring

  Mar 10 · 7:31 PM Amigo AI

  Error rates have returned to nominal. We have also completed migration of all affected customer services to another LLM provider. We will continue monitoring for errors and provide an update in the next 30m.

• ✓

  Resolved

  Mar 10 · 8:10 PM Amigo AI

  The issue has been fully resolved, and all systems are operating normally. Thank you for bearing with us.