Full API Product Outage Due to Cloud Provider Outage (US)

Summary

Full API Product Outage Due to Cloud Provider Outage (US)

The issue has been fully resolved, and all systems are operating normally. Thank you for bearing with us.

• Started

  Oct 20, 2025 · 1:16 PM

• Resolved

  Oct 21, 2025 · 2:21 AM

• Duration

  13h 4m

• Severity

  Critical

• ◆

  Identified

  Oct 20 · 1:16 PM Amigo AI

  We have identified the cause of the issue -- our service provider, AWS, is undergoing an outage and there's no clear timeline on recovery. We'll provide an update as soon as it's available.

• ◆

  Identified

  Oct 20 · 3:25 PM Amigo AI

  We’ve identified the cause of the issue and are actively working on a resolution. More updates will follow as progress is made.

• ◆

  Identified

  Oct 20 · 3:27 PM Amigo AI

  We’ve identified the cause of the issue and are actively working on a resolution. More updates will follow as progress is made.

• ◆

  Identified

  Oct 20 · 3:50 PM Amigo AI

  We have determined the outage is localized to the US region. EU and AU regions are unaffected.

• ◉

  Monitoring

  Oct 20 · 9:03 PM Amigo AI

  Our backend APIs and Platform are recovering with AWS. We are monitoring the situation for any regressions.

• ✓

  Resolved

  Oct 21 · 2:21 AM Amigo AI

  The issue has been fully resolved, and all systems are operating normally. Thank you for bearing with us.