Avatar sessions unavailable

Summary

Avatar sessions unavailable

Sessions appear healthy. Our infra provider has confirmed that the incident has been resolved.

• Started

  Jun 9, 2026 · 5:55 PM

• Resolved

  Jun 9, 2026 · 7:54 PM

• Duration

  1h 58m

• Severity

  Critical

• ◆

  Identified

  Jun 9 · 5:55 PM Anam

  We are currently experiencing an outage affecting our infrastructure. Avatar sessions are unavailable — new sessions will fail to start and active sessions may be dropped. We have identified the cause and are working urgently to restore service.

• ◉

  Monitoring

  Jun 9 · 6:07 PM Anam

  Avatar service is coming back online, we are continuing to monitor.

• ◉

  Monitoring

  Jun 9 · 6:23 PM Anam

  Avatar service is back online, our infra provider has an active incident we are continuing to monitor. We apologise for any inconvenience this has caused.

• ◉

  Monitoring

  Jun 9 · 7:03 PM Anam

  Sessions appear healthy. We're still awaiting confirmation from our infra provider that the incident has been resolved.

• ✓

  Resolved

  Jun 9 · 7:54 PM Anam

  Sessions appear healthy. Our infra provider has confirmed that the incident has been resolved.