RAG service is down for US traffic

Summary

RAG service is down for US traffic

It was an infra/networking related issue, caused by a recent migration of our compute provider, which brought the service down in our US dc. Fixed now.

• Started

  May 21, 2026 · 8:36 AM

• Resolved

  May 21, 2026 · 9:55 AM

• Duration

  1h 18m

• Severity

  Minor

• ◐

  Investigating

  May 21 · 8:36 AM Anam

  All RAG calls are failing for end-users in the US.

• ✓

  Resolved

  May 21 · 9:55 AM Anam

  It was an infra/networking related issue, caused by a recent migration of our compute provider, which brought the service down in our US dc. Fixed now.