Anam Status · History · Incident #7232

RESOLVED

Knowledge base look-ups are down for all persona sessions

Minor · Started Apr 29, 2026 · 8:52 AM

Duration

2h 26m
Severity

Minor
Detection lead

—
User reports

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Summary

Knowledge base look-ups are down for all persona sessions

Working again. We've shipped a fix and are adding better observability & alerting to catch this before it happens again,.

Started

Apr 29, 2026 · 8:52 AM
Resolved

Apr 29, 2026 · 11:18 AM
Duration

2h 26m
Severity

Minor

Event timeline

How this incident unfolded

◐

Investigating
Apr 29 · 8:52 AM Anam

Knowledge base look-ups are down due to a resource limit with our vector DB provider. We're in the process of shipping a fix.
✓

Resolved
Apr 29 · 11:18 AM Anam

Working again. We've shipped a fix and are adding better observability & alerting to catch this before it happens again,.

Pattern

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