Anam Status · History · Incident #7232

RESOLVED

Knowledge base look-ups are down for all persona sessions

Minor · Started Apr 29, 2026 · 8:52 AM

  • Duration

    2h 26m

  • Severity

    Minor

  • Detection lead

    —

  • User reports

    —

Summary

Knowledge base look-ups are down for all persona sessions

Working again. We've shipped a fix and are adding better observability & alerting to catch this before it happens again,.


  • Started

    Apr 29, 2026 · 8:52 AM

  • Resolved

    Apr 29, 2026 · 11:18 AM

  • Duration

    2h 26m

  • Severity

    Minor

Event timeline

How this incident unfolded

  • ◐

    Investigating

    Apr 29 · 8:52 AM Anam

    Knowledge base look-ups are down due to a resource limit with our vector DB provider. We're in the process of shipping a fix.

  • ✓

    Resolved

    Apr 29 · 11:18 AM Anam

    Working again. We've shipped a fix and are adding better observability & alerting to catch this before it happens again,.

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