Anam Status · History · Incident #7240

RESOLVED

Cara 3 avatar creation is down

Major · Started Apr 23, 2026 · 1:11 PM

Duration

7m
Severity

Major
Detection lead

—
User reports

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Summary

Cara 3 avatar creation is down

Avatar creation is working again for all Cara versions.

Started

Apr 23, 2026 · 1:11 PM
Resolved

Apr 23, 2026 · 1:18 PM
Duration

7m
Severity

Major

Event timeline

How this incident unfolded

◐

Investigating
Apr 23 · 1:11 PM Anam

Avatar creation for Cara 3 in the lab and API is currently down.
◆

Identified
Apr 23 · 1:18 PM Anam

It was a permissions error caused by a faulty key rotation.
✓

Resolved
Apr 23 · 1:18 PM Anam

Avatar creation is working again for all Cara versions.

Pattern

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