Delayed POS sales data and report exports

Summary

Delayed POS sales data and report exports

This incident has been resolved.

• Started

  Oct 19, 2026 · 10:09 AM

• Resolved

  Oct 19, 2026 · 3:05 PM

• Duration

  4h 55m

• Severity

  Minor

• ◆

  Identified

  Oct 19 · 10:09 AM Apicbase

  We are aware that this morning's automatic import of POS sales data has not yet completed. As a result, sales from Saturday 18 October onwards may be missing or incomplete in Apicbase sales dashboards and reports. Our engineering team has identified the cause, and processing resumed. We are now working through the backlog and re-running the sales import for all locations. No sales data has been lost. Your POS still holds all transactions, and they will appear in Apicbase automatically once the import completes. You don't need to do anything, and we recommend not re-running exports for now, as repeated requests can slow down recovery.

• ◉

  Monitoring

  Oct 19 · 11:11 AM Apicbase

  The pending tasks are being processed; we are monitoring the results.

• ◉

  Monitoring

  Oct 19 · 2:14 PM Apicbase

  We are continuing to monitor for any further issues.

• ✓

  Resolved

  Oct 19 · 3:05 PM Apicbase

  This incident has been resolved.