Issue loading dashboards

Summary

Issue loading dashboards

This incident has been resolved.

• Started

  Oct 9, 2025 · 1:46 PM

• Resolved

  Oct 9, 2025 · 2:58 PM

• Duration

  1h 11m

• Severity

  Minor

• ◐

  Investigating

  Oct 9 · 1:46 PM Apicbase

  We are currently investigating a problem with embedded dashboards not loading for customers. As it seems to affect all dashboards this means all dashboards in the Insights Hub but also locally embedded one's throughout the software. First analysis seems to suggest the issue is not on the Apicbase side but with our service provider powering the dashboards. Our teams are in close contact and actively trying to identify the issue.

• ◆

  Identified

  Oct 9 · 1:51 PM Apicbase

  We have identified that the issue is not at the Apicbase side but indeed at our service provider. This means our teams cannot actively resolve the issue but we are in close contact with our service provider to get the dasboards up and running again as soon as possible.

• ◉

  Monitoring

  Oct 9 · 2:26 PM Apicbase

  A fix has been implemented and we are monitoring the results.

• ◉

  Monitoring

  Oct 9 · 2:33 PM Apicbase

  The issue has been resolved at our service provider and dashboards are back. We are monitoring the situation closely.

• ✓

  Resolved

  Oct 9 · 2:58 PM Apicbase

  This incident has been resolved.