Issues when placing orders

Summary

Issues when placing orders

We are marking this incident as closed.

• Started

  Sep 27, 2025 · 10:46 AM

• Resolved

  Sep 27, 2025 · 2:01 PM

• Duration

  3h 15m

• Severity

  Minor

• ◐

  Investigating

  Sep 27 · 10:46 AM Apicbase

  Some customers are experiencing issues when placing orders. Our teams are aware of the issue and are investigating. First investigations indicate it is browser/cache related so we suggest trying in another browser.

• ◉

  Monitoring

  Sep 27 · 11:06 AM Apicbase

  Our team deployed a fix that should resolve the issue. We keep monitoring. If issues persist please try cleaning your browser cache even if you tried it before. Also switching browser should resolve the issue.

• ◉

  Monitoring

  Sep 27 · 11:51 AM Apicbase

  We are continuing to monitor for any further issues.

• ✓

  Resolved

  Sep 27 · 2:01 PM Apicbase

  We are marking this incident as closed.