Apptio Targetprocess Status · History · Incident #105164

RESOLVED

Intermittent login difficulty on IBM Support portal

Minor · Started Jul 10, 2026 · 3:49 PM

Duration

1h 44m
Severity

Minor
Detection lead

—
User reports

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Summary

Intermittent login difficulty on IBM Support portal

This incident has been resolved.

Started

Jul 10, 2026 · 3:49 PM
Resolved

Jul 10, 2026 · 5:34 PM
Duration

1h 44m
Severity

None

Event timeline

How this incident unfolded

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Monitoring
Jul 10 · 3:49 PM Apptio Targetprocess

The IBMid authentication service was experiencing issues that may prevent some customers from logging in to the IBM Support Portal (support.ibm.com). Customers who are still unable to login and have a critical Severity 1 issue that cannot wait for portal access to be restored should contact IBM Support directly by phone.
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Resolved
Jul 10 · 5:34 PM Apptio Targetprocess

This incident has been resolved.

Pattern

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