Salesforce Outage - Support Case Access Impacted

Summary

Salesforce Outage - Support Case Access Impacted

This incident has been resolved.

• Started

  Sep 16, 2026 · 10:03 AM

• Resolved

  Sep 16, 2026 · 4:12 PM

• Duration

  6h 9m

• Severity

  Minor

• ◐

  Investigating

  Sep 16 · 10:03 AM Apptio Targetprocess

  We are currently experiencing an issue with Salesforce that is impacting our Support team’s ability to access and review customer cases.

• ◆

  Identified

  Sep 16 · 11:14 AM Apptio Targetprocess

  The issue has been identified and a fix is being implemented.

• ◉

  Monitoring

  Sep 16 · 12:30 PM Apptio Targetprocess

  A fix has been implemented and we are monitoring the results.

• ✓

  Resolved

  Sep 16 · 4:12 PM Apptio Targetprocess

  This incident has been resolved.