AP Inbox – Email Ingestion Issue

Summary

AP Inbox – Email Ingestion Issue

This incident has been resolved. All invoices submitted to AppZen by email or through an ERP integration have been ingested.

• Started

  Sep 29, 2026 · 4:30 AM

• Resolved

  Sep 29, 2026 · 11:03 AM

• Duration

  6h 32m

• Severity

  Major

• ◐

  Investigating

  Sep 29 · 4:30 AM AppZen

  Customers may experience an issue where invoices sent to their customer-hosted Outlook/Exchange mailboxes are not being ingested into AppZen AP Inbox. We are aware of the issue and are working to resolve it on priority. We apologize for the inconvenience caused and will provide further updates as more information becomes available.

• ◆

  Identified

  Sep 29 · 6:51 AM AppZen

  The issue has been identified and a fix is being implemented.

• ◉

  Monitoring

  Sep 29 · 10:47 AM AppZen

  We are monitoring the fix implemented to resolve the issue.

• ✓

  Resolved

  Sep 29 · 11:03 AM AppZen

  This incident has been resolved. All invoices submitted to AppZen by email or through an ERP integration have been ingested.