Potential service degradation in SMS service

Summary

Potential service degradation in SMS service

Situation has been mitigated in APAC region as well - potential degradation is considered resolved.

• Started

  Jul 19, 2024 · 5:47 AM

• Resolved

  Jul 19, 2024 · 2:20 PM

• Duration

  8h 33m

• Severity

  Minor

• ◐

  Investigating

  Jul 19 · 5:47 AM Apsis Pro

  Our sms vendor reported issues with their sms sending infrastructure - for that reason sms service in One may be degraded. Currently the full scope of degradation is unknown. Issue affects both, EU and APAC environment

• ◐

  Investigating

  Jul 19 · 8:39 AM Apsis Pro

  Some parts of functionality has been restored on our vendor's site - they continue their work on restoring rest of services.

• ◉

  Monitoring

  Jul 19 · 11:46 AM Apsis Pro

  The situation has been resolved for EU environment, we are waiting for information about APAC region

• ✓

  Resolved

  Jul 19 · 2:20 PM Apsis Pro

  Situation has been mitigated in APAC region as well - potential degradation is considered resolved.