Issues with tracking visits for Apsis Lead

Summary

Issues with tracking visits for Apsis Lead

Incident was resolved yesterday 20:55 - connectivity between the servers was restored.

• Started

  Mar 11, 2024 · 10:56 AM

• Resolved

  Mar 12, 2024 · 7:17 AM

• Duration

  20h 21m

• Severity

  Critical

• ◐

  Investigating

  Mar 11 · 10:56 AM Apsis Pro

  We've identified an issue with tracking service that collects visits in APSIS Lead - currently we do not gather statistics. Incident response team is looking into the problem.

• ◐

  Investigating

  Mar 11 · 2:05 PM Apsis Pro

  We are struggling with pinpointing the reason for tracking service not collecting visits. Currently we are looking at connection issues between tracking service and the database.

• ◐

  Investigating

  Mar 11 · 5:05 PM Apsis Pro

  Our attempts to restore connection are unsuccessful. We are trying to come up with alternative strategies on how to bring the functionality back.

• ✓

  Resolved

  Mar 12 · 7:17 AM Apsis Pro

  Incident was resolved yesterday 20:55 - connectivity between the servers was restored.