Queued REST API requests returning errors for some customers

Major · Started Dec 5, 2023 · 10:00 AM

Duration

< 1m
Severity

Major
Detection lead

—
User reports

—

Summary

Queued REST API requests returning errors for some customers

We have identified and issue with queued REST API requests returning errors for some customers between Dec 5t0h ~11:00 and Dec 6th ~10:00. It did not affect all the customers, but some may have experienced issues with queued API request returning 'internal server error'. Incident team resolved the issue in the related incident: https://apsispro.statuspage.io/incidents/1xqtvddgrq02, and have introduced changes and planned additional actions to reduce the risk of this happening again.

Started

Dec 5, 2023 · 10:00 AM
Resolved

Dec 5, 2023 · 10:00 AM
Duration

< 1m
Severity

Major

Event timeline

How this incident unfolded

✓

Resolved
Dec 20 · 10:15 AM Apsis Pro

We have identified and issue with queued REST API requests returning errors for some customers between Dec 5t0h ~11:00 and Dec 6th ~10:00. It did not affect all the customers, but some may have experienced issues with queued API request returning 'internal server error'. Incident team resolved the issue in the related incident: https://apsispro.statuspage.io/incidents/1xqtvddgrq02, and have introduced changes and planned additional actions to reduce the risk of this happening again.