Visits not collected in APSIS Lead

Critical · Started Oct 18, 2023 · 12:06 AM

Duration

5m
Severity

Critical
Detection lead

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User reports

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Summary

Visits not collected in APSIS Lead

On 18th of November an alert was issued to incident response team regarding Lead platform - our server stopped abruptly and in consequence we didn't process any visits. Issue was quickly identified and resolved by restarting the server.

Started

Oct 18, 2023 · 12:06 AM
Resolved

Oct 18, 2023 · 12:12 AM
Duration

5m
Severity

Critical

Event timeline

How this incident unfolded

◐

Investigating
Oct 18 · 8:41 AM Apsis Pro

This incident is already resolved, dates and impact will be provided in resolution note.
✓

Resolved
Oct 18 · 8:42 AM Apsis Pro

On 18th of November an alert was issued to incident response team regarding Lead platform - our server stopped abruptly and in consequence we didn't process any visits. Issue was quickly identified and resolved by restarting the server.