Visits not collected in APSIS Lead

Critical · Started Oct 17, 2023 · 12:06 AM

Duration

19m
Severity

Critical
Detection lead

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User reports

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Summary

Visits not collected in APSIS Lead

On 17th of November an alert was issued to incident response team regarding Lead platform - our server stopped abruptly and in consequence we didn't process any visits. Issue was quickly identified and resolved by restarting the server.

Started

Oct 17, 2023 · 12:06 AM
Resolved

Oct 17, 2023 · 12:25 AM
Duration

19m
Severity

Critical

Event timeline

How this incident unfolded

◐

Investigating
Oct 17 · 1:21 PM Apsis Pro

This incident is already resolved, dates and impact will be provided in resolution note.
✓

Resolved
Oct 17 · 1:21 PM Apsis Pro

On 17th of November an alert was issued to incident response team regarding Lead platform - our server stopped abruptly and in consequence we didn't process any visits. Issue was quickly identified and resolved by restarting the server.