Visits not collected in APSIS Lead

Summary

Visits not collected in APSIS Lead

During maintenance work on 2023-10-12 it was discovered that our Lead servers stopped abruptly on 2023-10-07 and we haven't been processing any data since then. After identifying the issue servers were restarted and processing data has been picked up again. Unfortunately all data sent to us between 2023-10-07 00:00 - 2023-10-12 22:45 is lost.

• Started

  Oct 7, 2023 · 12:00 AM

• Resolved

  Oct 12, 2023 · 10:45 PM

• Duration

  5d 22h 44m

• Severity

  Critical

• ◐

  Investigating

  Oct 17 · 1:07 PM Apsis Pro

  This incident is already resolved, dates and impact will be provided in resolution note.

• ✓

  Resolved

  Oct 17 · 1:08 PM Apsis Pro

  During maintenance work on 2023-10-12 it was discovered that our Lead servers stopped abruptly on 2023-10-07 and we haven't been processing any data since then. After identifying the issue servers were restarted and processing data has been picked up again. Unfortunately all data sent to us between 2023-10-07 00:00 - 2023-10-12 22:45 is lost.