Unexpected outage on managed database

Critical · Started Apr 17, 2025 · 3:30 AM

Duration

< 1m
Severity

Critical
Detection lead

—
User reports

—

Summary

Unexpected outage on managed database

Golive & Time Squad were unavailable this morning for a duration of 1 hour and 10 minutes. The root cause of the issue was a problem accessing the application databases. After contacting our hosting provider, they confirmed that a network maintenance was scheduled for this morning. Traffic was supposed to be rerouted, but a configuration issue caused a routing error. We apologize for the inconvenience caused.

Started

Apr 17, 2025 · 3:30 AM
Resolved

Apr 17, 2025 · 3:30 AM
Duration

< 1m
Severity

Critical

Event timeline

How this incident unfolded

✓

Resolved
Apr 17 · 3:55 PM Apwide

Golive & Time Squad were unavailable this morning for a duration of 1 hour and 10 minutes. The root cause of the issue was a problem accessing the application databases. After contacting our hosting provider, they confirmed that a network maintenance was scheduled for this morning. Traffic was supposed to be rerouted, but a configuration issue caused a routing error. We apologize for the inconvenience caused.