Live Chat unavailable

Minor · Started Oct 20, 2025 · 8:58 AM

Duration

1h 56m
Severity

Minor
Detection lead

—
User reports

—

Summary

Live Chat unavailable

Intercom informed us that the outage has been resolved on AWS's side. They do not expect any further interruptions. Any emails sent during the outage are queued and will be processed.

Started

Oct 20, 2025 · 8:58 AM
Resolved

Oct 20, 2025 · 10:54 AM
Duration

1h 56m
Severity

Minor

Event timeline

How this incident unfolded

◆

Identified
Oct 20 · 8:58 AM Arexico

Due to an outage of our customer engagement and support platform Intercom, which is related to the AWS outage, our live chat is currently unavailable.
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Resolved
Oct 20 · 10:54 AM Arexico

Intercom informed us that the outage has been resolved on AWS's side. They do not expect any further interruptions. Any emails sent during the outage are queued and will be processed.