AWS outage causing intermittent errors

Summary

AWS outage causing intermittent errors

This incident has been resolved.

• Started

  Nov 26, 2020 · 10:04 AM

• Resolved

  Nov 27, 2020 · 9:31 AM

• Duration

  23h 27m

• Severity

  None

• ◆

  Identified

  Nov 26 · 10:04 AM Atomic.io

  We're currently aware that some customers are may be intermittent experiencing issues logging into the Workbench, and there are some delays with notifications. This is being investigated with urgency and we'll update you as soon as we know more.

• ◆

  Identified

  Nov 26 · 10:06 AM Atomic.io

  We are continuing to investigate.

• ◉

  Monitoring

  Nov 26 · 11:27 AM Atomic.io

  We're not currently seeing any issues with push notifications, logging into the Workbench, or creating API credentials. While this AWS issue continues, we'll continue to monitor, investigate and provide updates. We're also continuing to assess the extent of the impact for affected customers.

• ◉

  Monitoring

  Nov 26 · 12:40 PM Atomic.io

  Our investigation into push notifications suggests notifications to your end users were sent as expected, however some users may have experienced short delays in receiving the notifications. We’re continuing to investigate the scope of that impact. This requires information from AWS, which we have requested. Our investigation into Workbench login and requesting API credentials suggest your team were not impacted. We’re continuing to monitor and investigate all areas affected, including batch analytics. We’ll continue to keep you updated with the status of this.

• ◉

  Monitoring

  Nov 27 · 9:22 AM Atomic.io

  AWS services are now back to normal. We continue to monitor our services, and we will update this page if there are any further updates.

• ✓

  Resolved

  Nov 27 · 9:31 AM Atomic.io

  This incident has been resolved.