Issue with Legacy Alert Delivery

Summary

Issue with Legacy Alert Delivery

The incident has been fully resolved, and all services are operating normally. Customers should no longer experience any related issues. If you continue to experience problems, please don't hesitate to contact Auvik Support. We will provide a Root Cause Analysis (RCA) once it is available.

• Started

  Aug 17, 2026 · 11:00 AM

• Resolved

  Aug 17, 2026 · 12:42 PM

• Duration

  1h 42m

• Severity

  Minor

• ◐

  Investigating

  Aug 17 · 11:00 AM Auvik Networks

  We are currently investigating reports of a flood of legacy alerts. Impact Default legacy alerts are temporarily not functioning as expected while we investigate. Customized legacy alerts may also be impacted. V2 alerts are currently working as expected. Next Steps Our team is actively investigating to identify the contributing factors. We will provide additional updates as more information becomes available.

• ◆

  Identified

  Aug 17 · 11:24 AM Auvik Networks

  Our team has identified a suspected cause of the legacy alerts not working properly and is taking steps to fix it. Impact: Customers may continue to experience legacy alerts not working The following services are not affected: V2 alerts Please report any related issues to Auvik Support so we can track and assist further. Next Steps: We are applying mitigation measures and will provide progress updates.

• ◆

  Identified

  Aug 17 · 12:24 PM Auvik Networks

  Our team has identified a suspected cause of the legacy alerts not working properly and is taking steps to fix it. Impact: Customers may continue to experience legacy alerts not working The following services are not affected: V2 alerts Please report any related issues to Auvik Support so we can track and assist further. Next Steps: We are applying the fix to the EU1 clustered clients currently

• ◉

  Monitoring

  Aug 17 · 12:38 PM Auvik Networks

  We have applied changes to address the issue. We are now rolling out service fixes and monitoring closely for stability. Impact: Services should be operating normally; however, if you continue to encounter problems, please report them to Auvik Support. Next Steps: We will post a final update once we confirm the resolution.

• ✓

  Resolved

  Aug 17 · 12:42 PM Auvik Networks

  The incident has been fully resolved, and all services are operating normally. Customers should no longer experience any related issues. If you continue to experience problems, please don't hesitate to contact Auvik Support. We will provide a Root Cause Analysis (RCA) once it is available.