Unscheduled Interruption

Major · Started Aug 29, 2024 · 11:24 AM

Duration

1d 14h 27m
Severity

Major
Detection lead

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User reports

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Summary

Unscheduled Interruption

The messages from the incident period of 10:19AM ET to 12:34PM ET have been recovered and fully sent. All AWeber services are operating as expected. Thank you for your patience. We will be making system changes to prevent recurrence of this issue moving forward.

Started

Aug 29, 2024 · 11:24 AM
Resolved

Aug 31, 2024 · 1:52 AM
Duration

1d 14h 27m
Severity

Major

Event timeline

How this incident unfolded

◆

Identified
Aug 29 · 11:24 AM AWeber

We are currently experiencing an unscheduled interruption to broadcast email sending. We have identified the cause and are working to resolve it. Campaign email sending, test email sending, and all other services are working as expected. We will provide updates as they become available. Thank you for your patience.
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Identified
Aug 29 · 12:10 PM AWeber

Our team is continuing to work to resolve the interruption to broadcast email sending. We are also aware of a related interruption to campaign email sending and are working to resolve both as quickly as possible. We will continue to provide updates as they are available. Thank you for your patience.
◉

Monitoring
Aug 29 · 12:57 PM AWeber

We have addressed the cause of the interruption to broadcast email sending and campaign email sending. Broadcast sending and campaign sending delays are now catching up. All other services are operating as expected. Thank you for your patience.
◉

Monitoring
Aug 29 · 3:10 PM AWeber

Broadcast emails and campaign emails are currently sending as expected. However, between 10:19AM ET and 12:34PM ET broadcast emails and campaign emails experienced an unscheduled interruption. As a result, some broadcast and campaign emails sent during this timeframe continue to be delayed. Our team is actively working to send those emails affected. All other AWeber services continue to operate as expected. Thank you for your patience.
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Resolved
Aug 31 · 1:52 AM AWeber

The messages from the incident period of 10:19AM ET to 12:34PM ET have been recovered and fully sent. All AWeber services are operating as expected. Thank you for your patience. We will be making system changes to prevent recurrence of this issue moving forward.