Service down

Summary

Service down

Service is restored! We will monitor closely. Sorry for the inconvenience and happy wireframing (again).

• Started

  Apr 4, 2025 · 3:05 AM

• Resolved

  Apr 4, 2025 · 7:13 AM

• Duration

  4h 8m

• Severity

  Critical

• ◐

  Investigating

  Apr 4 · 3:05 AM Balsamiq

  We are currently investigating this issue.

• ◐

  Investigating

  Apr 4 · 3:11 AM Balsamiq

  We have identified the issue and are working on restoring service. We expect this will take a couple of hours. We are sorry for the inconvenience.

• ◐

  Investigating

  Apr 4 · 3:48 AM Balsamiq

  We are still working on restoring service. Rest assure that no project data was deleted.

• ◐

  Investigating

  Apr 4 · 4:50 AM Balsamiq

  Still working on restoring service. Next update in 30m

• ◐

  Investigating

  Apr 4 · 5:18 AM Balsamiq

  Our engineers are still working on restoring service. Next update in 30m.

• ◆

  Identified

  Apr 4 · 5:50 AM Balsamiq

  We have identified the root cause to be a low-level network connectivity issue. We are working hard on restoring service. Next update in 30 minutes. Thank you for your patience.

• ◆

  Identified

  Apr 4 · 6:24 AM Balsamiq

  We are continuing to work on a fix for this issue. Next update in 30m.

• ◆

  Identified

  Apr 4 · 6:54 AM Balsamiq

  We are starting to see the light at the end of the tunnel. Internal sub-systems are restored, but the Balsamiq Cloud app isn't up quite yet. Next update in 30m.

• ✓

  Resolved

  Apr 4 · 7:13 AM Balsamiq

  Service is restored! We will monitor closely. Sorry for the inconvenience and happy wireframing (again).