Bandwidth App Incident

Summary

Bandwidth App Incident

Between 16:18 UTC and 19:34 UTC on October 6, 2026, Bandwidth customers experienced issues with number lookups, new number orders, and port requests. Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

• Started

  Oct 6, 2026 · 2:41 PM

• Resolved

  Oct 6, 2026 · 3:45 PM

• Duration

  1h 4m

• Severity

  Major

• ◐

  Investigating

  Oct 6 · 2:41 PM Bandwidth

  Bandwidth teams are investigating an incident impacting the following items; Portability Checker, Telephone Number Lookups, and/or New Number Orders. These tasks may be delayed or fail to complete. Teams are working to restore expected App performance.

• ◆

  Identified

  Oct 6 · 2:58 PM Bandwidth

  Teams have identified the source of this incident and continue working towards a resolution.

• ✓

  Resolved

  Oct 6 · 3:45 PM Bandwidth

  This incident has been resolved.

• ✓

  Postmortem

  Oct 7 · 4:54 AM Bandwidth

  Between 16:18 UTC and 19:34 UTC on October 6, 2026, Bandwidth customers experienced issues with number lookups, new number orders, and port requests. Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.